Multichannel software to unify, engage and delight your customers

Gnatta allows you to talk to your customers however, and wherever they choose to communicate. With multichannel capabilities as well as fast and efficient reporting, you will never need to use another tool for customer service.

Customers love brands who listen: Gnatta makes that possible.

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All communications in one place.

With all your interactions together under one familiar screen, you can see everything without so much as a second tab on your browser.

What does Gnatta offer? We’ve got a lot to give when it comes to gathering any kind of social noise:

  • Multi-Channel access
  • Workflow management
  • Pre-Interaction sentiment and analysis
  • Proactive capabilities
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Strive for consistent excellence.

Use Gnatta with complete freedom – no two businesses are the same. Stay up to date and in tune.

We like to get it right first time, and if not, we optimise until it’s perfect. Here’s what we’ve got to make sure this is always easy, no matter which direction you’re headed:

  • Gain business insight
  • Monitor the competition
  • Map development over time
  • Real-time statistics
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Deliver happiness with speed and efficiency.

Time is our most valuable commodity. Our quick set-up allows all of your team to use the innovative Gnatta interface to chat to your customers.

Gnatta at its heart is about talking to customers. Here’s how we make that happen:

  • Collaborative workflow
  • Cross platform communication
  • Full team visibility
  • Content sharing
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Back up your excellence with facts.

Information is vital to success, and our vast array of easy-to-use tools give you ultimate visibility with minimum legwork.

Looking after a healthy business is all about taking some time to look at the numbers – we’ve got a range of analytics processes and tools ready for you to implement straight away:

  • Collaborative analytics
  • Health-check on your brand
  • Non-social analytics
  • Quality management systems
  • Productivity measures


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We’ve seen a huge benefit in managing our customer service and generating leads with Gnatta. Leaving our staff free to concentrate on what they do best – converting leads and giving our members a great UFC experience.

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Gnatta has allowed us to engage with our customers in a fast, efficient and intuitive way. Our customer service has been streamlined greatly and our productivity has never been so high.

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